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Help Center
Frequently asked questions organised by topic — browse or search.
Account & sign-in
3 entries
How do I sign up and sign in?
Why was my other device signed out when I signed in elsewhere?
How do I change my password, name or avatar?
Credits & membership
5 entries
How are credits charged?
Are credits refunded when a generation fails?
What do free users get?
Member credits vs. purchased credits?
I paid but nothing arrived?
Image generation
4 entries
Which image models and modes are available?
Why does face swap keep failing?
How many images per run?
Can I use generated images commercially?
Video generation
4 entries
How long does a video take?
What are the requirements for reference images and videos?
View tutorial
Why do I see "model temporarily unavailable"?
Can I add a voice-over or music to a video?
Infinite Canvas
5 entries
How is the canvas different from the Image / Video pages?
View tutorial
Why can I run only one task at a time?
Will a running task be lost if I refresh?
View tutorial
Can others edit a shared canvas?
View tutorial
How do I undo a mistake?
Library & projects
4 entries
What goes into the Library?
What if the Library is full?
Which formats can I upload?
Can deleted content be recovered?
View tutorial
Content policy & copyright
3 entries
What content is not allowed?
Who owns generated content?
What are the Creator Challenge rules?
Contact us
2 entries
How do I reach support?
Business or API enquiries?